WIRELESS ACCESS LOCATIONS

68th Street Campus

• East Building Library (all floors)
• West Building (1st floor to 7th floor)
• North Building (1st to 3rd, 10th floor)

Brookdale Campus

• East Building (2nd to 4th floor)
• West Building (library)
• North Building (Mezzanine, 2nd to 12th floor)

School of Social Work

• Library (2nd floor)

Campus Schools

• Floors 1-4 (Campus Schools staff and students, and Hunter faculty and staff only - Hunter student logins will not work).

TROUBLESHOOTING/FAQ

Q: What is my user name and password?
A: Use your Hunter NetID and password. What is my Hunter NetID?

Q: I don't have a Hunter e-mail account, or I don't remember it. How do I get it?
A: Look up your Hunter NetID and original password. If you have changed your password and then forgotten it, come to room 109 North with a valid photo ID to have it reset.

Q: I am getting an invalid username and password error? What do I do?
A: It means you entered either your username or password incorrectly. Please try again.

Q: My login information works for e-mail but not for wireless!
A: Please come to room 109 North for further help.

Q: What network do I use?
A: Choose "hunternet" when connecting to a wireless network. Any network names you see other than "hunternet" are private networks that belong to other people. You must not use these, even if you are able to join them - it is at the very least inconsiderate and could under certain circumstances be treated as a crime.

Q: Where are the hotspots (the wireless locations) of hunternet?
A: Look at the list at the top of this page

Q: I do not see a list of wireless networks from my computer!
A: Make sure your wireless device is turned on. Please refer to your computer's manual on how to turn the wireless device on. After it is on, refresh the list of wireless networks, and try to connect.

Q: I see hunternet but I can't connect to it, or my connection drops!
A: Please move closer to one of the locations mentioned at the top of this page.

Q: Is it safe to use non-Hunter networks?
A: While you may be able to use other networks, it is NOT recommended. Not only is it bad for the owner of that network, it could also expose your computer to attack if the owner doesn't run their network carefully.

Q: Can others see my activities in a non-Hunter network?
A: Yes. Various kinds of activities could be monitored, and thus we urge you only to use "hunternet" wherever it is available.

Q: What browsers can I use?
A: Any of them! You can use Internet Explorer, Opera, Firefox, Safari, Camino, or any other browser of your choice.

Q: How do I logout from wireless?
A: You will automatically be logged out after 5 minutes of inactivity. If you did not get the popup logout box, you can click on, or type, the following URL to manually log out:
        https://securelogin.arubanetworks.com/cgi-bin/login?cmd=logout

ADVANCED TROUBLESHOOTING :

Windows

Proper Installation of Wireless Adapter

Go to start>run, type ncpa.cpl, then press Enter, and there should be a wireless device listed. If it is disabled, right click and enable it. If your device is not listed, got to start>run and type devmgmt.msc, then press Enter. Seeing a yellow exclamation mark (!) means you will need a driver for your device. It can be downloaded from manufacturers website or the installation CD it came with.  

    Connected but not working:

Go to start>run>cmd, press Enter, then type ipconfig/all and press Enter. In the list, your IP address should be like this:

146.95.<number>.<number>

Leave the command line open and try using your browser. If it is not working, execute the following commands, one at a time.

    ipconfig /release (press Enter)

    ipconfig /renew (press Enter)

    ipconfig /flushdns (press Enter)

    ipconfig /registerdns  (press Enter)

    And then try again with your browser. If it still does not work, execute the following command:

    netsh interface ip set address "Wireless Network Connection" dhcp (press Enter)

    netsh interface ip set dns "Wireless Network Connection" dhcp  (press Enter)

If this fails too, you can uninstall and reinstall the device. From devmgmt.msc, right click on the device, and uninstall it. Restart your computer and have proper installation CD or drivers ready. Ask your vendor or manufacturer for further help.

Macintosh

   * How do I view and connect to the Hunter wireless network?

    Look in the menu bar for the AirPort icon. Click on it once to view the wireless networks available and choose hunternet to connect.

    * I don't see an AirPort icon in my menu bar!

Open System Preferences > Network > Show: AirPort > AirPort Tab and then look at the bottom of the preference pane. Make sure there is a check mark in the box Show AirPort status in menu bar. If there isn't a check mark there already, click the box once to check it. Then close the Network preference pane.

     * I am connected to " hunternet" but I can't use the internet!

    Try the following things:

    Open System Preferences > Network > Show: AirPort and click the Proxies tab. If any of the entries in the list to the left hand side (headed Select a proxy server to configure:) has a check mark in the box to its left, click the box once to remove the check mark. Then click Apply Now.

In the same preference pane, click the TCP/IP tab. Just under the tab bar, you will see a drop-down labeled Configure IPv4:. Make sure  that the drop-down is set to Using DHCP. Find the button on the right hand side labeled Renew DHCP Lease and click it once. Then click Apply Now.

Turn the AirPort off and on again - click the AirPort icon and choose Turn AirPort off and then click it again and choose Turn AirPort on.